Shipping Policy

Effective Date: September 20, 2026

At Alux Research, we are committed to providing a reliable and efficient shipping experience. Please review the information below regarding order processing, delivery, and shipping-related claims.

Shipping Coverage

Alux Research currently ships within the United States only. International shipping is not available at this time.

Orders placed with a shipping address outside the United States may be canceled and refunded.

Processing Time

Orders are typically processed and shipped within 1–3 business days after payment and order verification.

• Business days are Monday through Friday, excluding holidays.
• Processing time does not include carrier transit time.
• Tracking information will be provided once your order has shipped.

During holidays, periods of high order volume, or circumstances requiring additional order verification, processing may take longer.

Shipping Options

Available shipping methods and estimated delivery times are displayed at checkout.

• Standard Shipping: 3–5 business days
• Expedited Shipping: 1–2 business days, where available

Delivery times are estimates provided by the carrier and begin after your order has been processed and shipped. Unless expressly stated otherwise, estimated delivery dates are not guaranteed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the address can be changed or the package redirected.

Packaging & Product Protection

Every order is carefully prepared for shipment using protective packaging designed to help safeguard products during transit.

Products are also shipped with tamper-evident seals where applicable.

If your package arrives visibly damaged or appears to have been tampered with, please retain the original packaging and contact us promptly.

Tracking & Delivery

Tracking information will be provided once your order has been shipped.

After a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside the reasonable control of Alux Research, including severe weather, carrier disruptions, transportation delays, or other unforeseen events.

While we cannot guarantee carrier delivery schedules, our team will make reasonable efforts to assist with eligible shipping issues.

Lost or Missing Packages

If your tracking information shows delivered but you cannot locate your package, please first check:

• Around the delivery location and any secure package areas
• With other members of your household
• With neighbors or building management, where applicable

If the package remains missing, contact us promptly with your order number and tracking information so we can review the situation.

If tracking does not show delivery and your shipment appears to be unusually delayed or lost in transit, please contact us so we can assist with reviewing the shipment.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the shipping package
• Clear photos of the affected product(s)
• A brief description of the issue

Please retain the affected products and original packaging until your claim has been reviewed.

Eligible claims may result in a replacement, store credit, or refund, depending on the circumstances and applicable Alux Research policies.

Returned or Undeliverable Packages

If a shipment is returned to Alux Research because of an incorrect or incomplete address, refused delivery, or another recipient-related issue, additional shipping charges may apply if the order is reshipped.

We will contact the customer regarding available options after the returned package has been received and reviewed.

Questions About Your Shipment?

Our team is here to help.

For questions regarding an existing order or shipment, please contact Alux Research Customer Support using the contact information provided on our website.

Please include your order number so we can assist you as quickly as possible.