Return & Refund Policy

Effective Date: September 20, 2026

At Alux Research, we take product quality, order accuracy, and customer service seriously. Due to the sensitive nature of research compounds, all returns, replacements, and refunds are subject to the terms below.

Returns

For product integrity, quality-control, and safety reasons, Alux Research does not accept returns of opened, used, altered, or otherwise compromised products.

All sales are generally final. However, Alux Research will review eligible claims involving:

• Products damaged during shipment
• Incorrect products received
• Products missing from an order
• Other verified fulfillment errors attributable to Alux Research

Any order issue should be reported within 7 days of confirmed delivery.

Reporting an Order Issue

To request review of an eligible order issue, contact Alux Research Customer Support within 7 days of delivery and provide:

• Your order number
• A brief description of the issue
• Clear photographs of the affected product(s)
• Photographs of the shipping packaging, when applicable
• The product lot or batch number, when available

Please retain the affected product and its original packaging until your claim has been reviewed.

Providing the requested information does not automatically guarantee a refund or replacement. Claims are reviewed individually under this policy.

Eligible Resolutions

If Alux Research verifies an eligible claim, the available resolution may include, depending on the circumstances:

• Replacement of the affected product
• Refund to the original payment method
• Store credit, where appropriate and accepted by the customer

The appropriate resolution will be determined based on the nature of the verified issue and applicable law.

Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase.

Alux Research typically processes approved refunds within 5–7 business days.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Financial-institution processing times are outside the control of Alux Research.

Product Appearance & Physical Characteristics

Research compounds may exhibit variations or changes in physical appearance, including cloudiness, gel-like consistency, aggregation, crystallization, settling, or other visible characteristics.

The presence of a particular physical characteristic or change in appearance, by itself, does not establish that a product is defective, mislabeled, or outside its stated specifications.

Accordingly, refunds, replacements, or credits will not be issued solely because of product appearance or physical characteristics, including cloudiness, gel formation, aggregation, crystallization, or settling, unless Alux Research determines that the product does not conform to an applicable express product specification or a remedy is otherwise required by law.

Customers who observe an unexpected physical characteristic may contact Alux Research with the product name, lot or batch number, photographs, and a description of the observation for review.

Nothing in this section represents a warranty regarding the suitability of a product for any particular application.

All Alux Research products remain strictly for laboratory, analytical, and scientific research purposes only and are not intended for human or veterinary consumption or administration.

Non-Refundable Circumstances

Except where otherwise required by applicable law, refunds, replacements, or credits will generally not be provided for:

• Change of mind or buyer’s remorse
• Products ordered by mistake when the correct product was supplied
• Products that have been opened, used, altered, modified, or tampered with
• Improper handling or storage after delivery
• Damage occurring after delivery
• Failure to follow labeled storage requirements
• Misuse or unauthorized use of a product
• Use inconsistent with the product’s labeling or stated research purpose
• Product appearance or physical characteristics alone, as described above
• Issues reported outside the applicable claim period without a reasonable basis for the delay

Nothing in this policy limits rights or remedies that cannot lawfully be waived.

Incorrect Products

If you receive a product different from the product shown on your order confirmation, contact us within 7 days of delivery.

Please provide your order number and clear photographs showing the product received.

Once the error is verified, Alux Research will provide an appropriate resolution in accordance with this policy.

Missing Products

If an item listed on your order is missing from the shipment, contact us within 7 days of delivery.

Please retain the original shipment and packaging while the claim is reviewed. We may request photographs or other information reasonably necessary to verify the contents of the shipment.

Verified missing-item claims will be resolved in accordance with this policy.

Products Damaged in Transit

If a product arrives physically damaged during shipment, contact Alux Research within 7 days of delivery.

Before discarding anything, please provide:

• Your order number
• Photographs of the shipping package
• Photographs clearly showing the damage
• A brief description of the condition in which the order arrived

Please retain the affected product and all original packaging until the claim has been reviewed.

Damage resulting from handling, storage, alteration, modification, or other events occurring after delivery is not considered shipping damage.

Cancellations

If you need to cancel an order, contact Alux Research as soon as possible.

Orders that have not yet entered processing or fulfillment may be eligible for cancellation.

Once an order has entered fulfillment, been packaged, or been transferred to the shipping carrier, cancellation cannot be guaranteed.

Shipping Charges

Original shipping charges are generally non-refundable once an order has shipped, except when the refund results from a verified fulfillment error attributable to Alux Research or where otherwise required by applicable law.

When Alux Research approves a replacement because of a verified fulfillment or shipping issue for which Alux Research is responsible, applicable replacement shipping costs will be handled by Alux Research.

Fraudulent or Abusive Claims

Alux Research reserves the right to investigate refund, replacement, and credit requests and to request reasonable supporting documentation.

To the extent permitted by law, claims may be denied when there is evidence of:

• Fraud or attempted fraud
• Material misrepresentation
• Manipulation or alteration of products after delivery
• Falsified or misleading documentation or photographs
• Repeated abuse of Alux Research’s refund or replacement procedures

Alux Research also reserves the right to refuse future orders from customers who engage in fraudulent or abusive claim activity, subject to applicable law.

Policy Review

Alux Research reserves the right to evaluate claims individually and determine whether they meet the requirements of this policy.

Approval of a refund, replacement, or credit in one instance does not create an obligation to provide the same resolution in unrelated circumstances.

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot legally be excluded under applicable law.

Contact Us

If there is an issue with your order, please contact Alux Research Customer Support promptly.

To help us review your request efficiently, include your order number, a description of the issue, and supporting photographs when applicable.

All products sold by Alux Research are intended exclusively for laboratory, analytical, and scientific research purposes. They are not intended for human or veterinary consumption or administration.