Privacy Policy

Effective Date: September 20, 2026

This Privacy Policy describes how Alux Research LLC (“Alux Research,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, communicate with us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information generated through your use of our website, and information received from service providers that help us operate our business.

Depending on how you interact with Alux Research, this information may include:

• Contact Information: Name, email address, telephone number, billing address, and shipping address.
• Order Information: Products ordered, transaction history, order status, shipping information, and related purchase details.
• Account Information: Username, account credentials, saved preferences, and account activity if you create an account.
• Payment Information: Payment and transaction information necessary to complete your purchase. Payment card information may be collected and processed directly by third-party payment processors rather than stored by Alux Research.
• Customer Support Information: Information you provide when contacting us, submitting a form, reporting an order issue, or otherwise communicating with our team.
• Device & Technical Information: IP address, browser type, device type, operating system, referring pages, approximate location derived from IP address, and similar technical information.
• Website Usage Information: Pages viewed, interactions with our website, shopping activity, and other information regarding how visitors use our services.
• Marketing Information: Email preferences, subscription status, and information regarding interactions with promotional communications.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Process, verify, fulfill, and ship orders.
• Process payments and manage transactions.
• Provide customer service and respond to inquiries.
• Create and maintain customer accounts.
• Send order confirmations, shipping notifications, and other transactional communications.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions.
• Maintain and improve our website, products, and services.
• Analyze website traffic, performance, and customer interactions.
• Maintain business and transaction records.
• Enforce our policies and agreements.
• Comply with applicable legal, tax, accounting, and regulatory requirements.
• Send promotional or marketing communications where permitted by law and consistent with your communication preferences.

3. How We Disclose Information

Alux Research does not sell personal information for money.

We may disclose personal information when reasonably necessary to operate our business, provide our services, or comply with legal obligations.

Recipients may include:

• Payment Processors: To process and verify transactions.
• Shipping & Fulfillment Providers: To prepare, ship, track, and deliver orders.
• Website & Hosting Providers: To operate, secure, maintain, and support our website and related infrastructure.
• Analytics & Technology Providers: To understand website performance, troubleshoot issues, and improve our services.
• Marketing Providers: To assist with communications, advertising, or marketing activities where permitted by applicable law.
• Professional Advisors: Such as attorneys, accountants, insurers, or other professional service providers when reasonably necessary.
• Government & Legal Authorities: When disclosure is required by applicable law, court order, subpoena, legal process, or other lawful request.
• Business Transaction Participants: In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

Service providers are provided information appropriate to the services they perform.

4. Cookies & Similar Technologies

Alux Research and certain service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may be used to:

• Maintain shopping carts and login sessions.
• Remember preferences and settings.
• Maintain website security.
• Understand website traffic and performance.
• Analyze how visitors interact with our website.
• Support advertising and marketing activities where applicable.

Your browser may allow you to block or delete cookies. Disabling certain cookies may cause portions of the website to function improperly.

Where required by applicable law, we will provide additional choices regarding non-essential cookies or tracking technologies.

5. Payment Information

Payments may be processed through independent third-party payment providers.

When you submit payment information, certain payment details may be transmitted directly to the applicable payment provider. Alux Research may receive transaction-related information such as payment status, transaction identifiers, payment method type, and other information necessary to process and maintain your order.

Third-party payment providers process information according to their own privacy and security practices.

6. Data Security

Alux Research uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, database, or electronic transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been compromised.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Process and maintain orders.
• Provide customer support.
• Maintain business, financial, and transaction records.
• Detect and prevent fraud.
• Resolve disputes.
• Enforce our agreements.
• Satisfy applicable legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain information regarding how certain personal information is collected or disclosed.
• Opt out of certain marketing communications.
• Exercise other privacy rights provided by applicable law.

These rights are not absolute and may be subject to exceptions. For example, we may retain information when reasonably necessary to complete transactions, maintain required business records, prevent fraud, resolve disputes, or comply with legal obligations.

We may take reasonable steps to verify your identity before processing certain privacy requests.

9. Marketing Communications

If you receive promotional emails from Alux Research, you may unsubscribe using the unsubscribe link contained in the email or by contacting us.

Even if you opt out of marketing communications, we may continue sending non-promotional communications necessary to administer your account or transactions, such as order confirmations, shipping updates, security notices, and customer-service communications.

10. Third-Party Websites & Services

Our website may contain links to websites or services operated by third parties.

Alux Research does not control and is not responsible for the privacy, security, or content practices of independent third parties. We encourage you to review the applicable privacy policies before providing personal information to another website or service.

11. Children’s Privacy

Our website and services are not directed to children or minors.

Alux Research does not knowingly collect personal information from children through services directed toward them. If we learn that personal information from a child has been collected in circumstances prohibited by applicable law, we will take appropriate steps to address the information.

12. Legal Compliance & Protection

We may use, preserve, or disclose information when reasonably necessary to:

• Comply with applicable laws or valid legal process.
• Respond to lawful requests from governmental or regulatory authorities.
• Protect the rights, property, or security of Alux Research, our customers, or others.
• Investigate suspected fraud, abuse, security incidents, or violations of our policies.
• Establish, exercise, or defend legal claims.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements.

When changes are made, the updated policy will be posted on this page with a revised Effective Date.

We encourage customers to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:

Alux Research LLC
Email: admin@aluxresearch.com
Phone: 813-486-3204